Broadband News & Mobile Broadband News

The Orange Broadband ‘No Tricks Just Treats’ promotion (www.orange.co.uk/tricksvstreats) has a new treat for existing Orange mobile phone customers – Half price Orange Home Broadband for life.

The incentive means Orange customers can get the company’s Home Broadband and Evening & Weekend Calls package for just £5 a month for as long as they remain an Orange mobile customer.

The package, which provides up to 20Mbps broadband speeds, features a truly unlimited download allowance which means users can download as much as they want without incurring any additional usage charges.

There’s also a range of other ‘Treats’ on offer from Orange including a free wireless router worth £50, the waiving of its broadband connection fee (usually £30) and 2-for-1 cinema tickets with Orange Wednesdays.

Following significant investment in how it delivers broadband to its customers, Orange Broadband was voted number one for Customer Service in a recent Ofcom survey covering the UK’s main broadband providers.

Readers can find out more information at the www.orange.co.uk website or by calling Orange on 0800 072 4136.

Orange Broadband (www.orange.co.uk/broadband) has been rated as the UK’s number one for customer satisfaction in a recent Ofcom survey of 3,000 customers from the top 5 broadband providers in the UK.

Orange had the lowest customer satisfaction levels for its home broadband service back in 2009 with 42%, it now tops the board with 76% following significant investment in how it delivers broadband to its customers.

Commenting on the news, a spokesperson from Orange said: “Since 2009 we have been working hard to make significant improvements in the area of home broadband, with a particular focus on improving the customer experience. We have been investing in the way we deliver broadband to our customers, ensuring greater reliability and speed of service”.

They continued: “We continue to offer the best home broadband value in the market and look forward to providing further service and experience improvements for our customers in the future”.

Orange currently offer its existing mobile phone customers 3 months free home broadband and calls, followed by a discounted £7.50 per month thereafter.
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Non Orange mobile phone customers need to pay £12.50 a month for the package which offers up to 20Mbps unlimited home broadband speeds together with unlimited evening & weekend phone calls to UK landlines.

Extras like free HMV vouchers and 2-for-1 cinema tickets with Orange Wednesdays are also included with all Orange Broadband packages.

Readers can find out further information about Orange Home Broadband at the www.orange.co.uk/broadband website.

Orange (www.orange.co.uk/broadband) Home Broadband now offers completely unlimited broadband usage following the removal of its fair usage policy across all its unlimited home broadband packages.

The move means its home broadband customers can use as many GB’s of data as they like without being charged more than the standard monthly package price.

The decision to remove the fair usage policy further simplifies the Orange Home Broadband proposition and cements the company’s position as the UK’s best value unlimited broadband and calls provider.

It also coincides with Orange’s ‘No Tricks Just Treats’ Home Broadband campaign which has been developed to highlight the broadband fears faced by customers, which include hidden connection fees and additional charges for exceeding data usage allowances.

The campaign goes on to compare these fears with the transparent pricing and valuable rewards like 2-for-1 cinema tickets they can expect from Orange’s Home Broadband service.

Existing Orange mobile phone customers can get currently get Orange’s Home Broadband and Evening & Weekend Calls package free for 3 months, followed by a discounted £7.50 a month thereafter. The £30 broadband connection fee is also being waived.

Treats like 2-for-1 cinema tickets with Orange Wednesdays and 2-for-1 at Pizza Express all apply when customers sign up for Orange Home Broadband by calling Orange on 0800 072 4136.

Interested readers can find out more about the Orange Broadband packages at the www.orange.co.uk/broadband website.

The Orange (www.orange.co.uk/tricksvstreats) ‘No Tricks Just Treats’ promotion is offering 3 months free home broadband to existing Orange mobile phone customers.

The offer applies to its up to 20Mbps unlimited Home Broadband and Evening & Weekend Calls package, which like all its packages, doesn’t include any hidden ‘tricks’ like extra usage charges for exceeding download limits.

There’s also no connection fee for Orange customers (saving £30), while treats like 2-for-1 cinema tickets with Orange Wednesdays and a £20 HMV voucher all apply when customers sign up by calling Orange on 0800 072 4136.

After the first 3 months free, Orange mobile customers will receive a further £5 a month off their bill for the Orange Home Broadband and Evening & Weekend Calls package – which means a UK best value price of just £7.50 a month.

A free wireless router worth £50 is included in the package as is unlimited offpeak calls to UK landlines, 0845 and 0870 numbers.

Commenting on the ‘No Tricks Just Treats’ promotion, Sylvain Thevenot, Marketing Director for Orange Home Broadband, said: “We’re committed to being as transparent as possible with our broadband price plans, so ‘No Tricks Just Treats’ forms part of a wider commitment by us to our customers”.

Interested readers can find out further information at the www.orange.co.uk/tricksvstreats website or by calling Orange on 0800 072 4136.

Orange (www.orange.co.uk/broadband) has today launched an innovative Price Promise for new customers signing up to one of its Home Broadband and phone call packages.

The move sees the company commit to a unique Price Promise where customers will get the cost of their monthly Orange Broadband and Calls package automatically reduced should Orange offer their package at a lower rate in the future.

New customers signing up to the Orange Home Broadband and offpeak calls package can currently receive their first 3 months free, followed by just £7.50 a month – provided they are an existing Orange mobile phone customer.

New customers who are not existing Orange mobile customers need only pay £12.50 a month for the broadband and calls package which offers speeds up to 20Mb, plus unlimited evening and weekend phone calls to UK landlines.

Commenting on the Price Promise launch, Orange’s Vice President of Home Broadband, Bruno Duarte, said: “We realise that times are financially hard for many and that several of our rivals are actually increasing the price of their service this New Year”.

Duarte continued: “We want to reassure our customers that we’ll do all we can to maintain our best value offers, and what better way than with a price commitment that really does show we mean it”.

Readers can find out further information on the Orange Home Broadband and Calls packages at the www.orange.co.uk/broadband website or by calling Orange on 0800 072 4136.