Broadband News & Mobile Broadband News

O2 (o2.co.uk/niggles) is aiming to ease the frustrations of thousands of broadband users across the UK with its high profile niggles and narks advertising campaign.

The campaign follows a recent 2,000 strong survey by the ISP that found slow internet connections to be the biggest daily frustration for 41% of respondents, well ahead crime (26%), job cuts (18%) and NHS waiting times (14%).

Only potholes in the road (49%) and anti-social behaviour (42%) featured higher.

Commenting on the survey, the Head of O2 Home Broadband, Felix Geyr, said: “It’s clear from this poll that the British public is getting increasingly frustrated with the UK’s broadband services. As the new government settles in and looks to get the UK online and connected by 2020, we think that now is the time for all ISP’s to change their ways and try to eliminate as many of these daily frustrations as possible”.

Geyr continued: “The O2 Niggles and Narks campaign is built around listening to the consumer, and what frustrates them. O2 are constantly striving to make our award winning broadband service even better and think that Niggles and Narks will only help emphasise this to the UK’s broadband users”.

The O2 Niggles and Narks campaign follows the ISP’s recent launch of the O2 Home Phone service, which can be brought together with O2 Home Broadband for £9.50 a month for the first 3 months, followed by £17 a month thereafter.

Telephone line rental, evening and weekend phone calls to UK landlines and broadband speeds up to 8Mbps are included.

Readers can find out more at the o2.co.uk/niggles website.

O2 (o2.co.uk/niggles) has today launched its first broadband AND phone packages for the home with prices, including telephone line rental, starting from just £9.50 a month.

The packages offer new and existing O2 Broadband customers straight forward pricing with the convenience of having both O2 Home Phone and O2 Home Broadband consolidated into one simple bill. Telephone line rental is also included.

New customers are able to use O2’s current 3 months free broadband offer and thus switch their broadband, home phone calls and telephone line rental to O2 and pay from £9.50 a month for the first 3 months, followed by £17 a month after. Non O2 mobile customers will need to pay £22 a month after.

Commenting on the launch, O2 Marketing Director, Sally Cowdry, said: “At O2, we’ve been listening to our customers and we’ve realised that many of them want great value, an end to hidden costs and the convenience of being able to pay their home phone and broadband bills together”.

Cowdry continued: “That is exactly what they will get from us now we have launched Home Phone – truly transparent and flexible pricing plans and convenient consolidated billing. O2 is committed to providing the same quality of service with Home Phone that we have established with our broadband over the years”.

O2’s launch of its new home phone and broadband packages follows the company’s successful venture into the UK’s broadband market in 2007.

Readers can find out more about the new packages at the o2.co.uk/niggles website or our O2 Broadband and Phone review.

O2 (o2.co.uk/broadband) has launched a 3 months free broadband offer that’s available across all its home broadband packages.

Generating savings of up to £67.50 for new subscribers, the offer is exclusively available online at the o2.co.uk website.

O2 Home Broadband is a multi-award winning broadband service that’s available to over 75% of the UK population.

New customers can choose from three fixed line home broadband packages known as O2 Standard, O2 Premium and O2 Pro.

O2 Standard Broadband with speeds up to 8Mbps and unlimited downloads, is designed for users who want a simple, fast and reliable broadband service that’s value for money at just £7.50 a month. A free O2 wireless box II is included.

O2 Premium Broadband at £10 a month, provides faster download speeds up to 20Mbps coupled with unlimited downloads. It is a good choice for users wanting faster speeds for regular Internet browsing, sharing photos and watching videos & TV online. The O2 wireless box II is included for free.

O2 Pro Broadband, as the name suggest, is O2’s top of the range home broadband package that’s perfect for those people working from home.

With download speeds up to 20Mbps and upload speeds up to 2.5Mbps, sending large files is straight forward. Also included is prioritised customer service with a dedicated O2 telephone number provided, plus O2’s new Wireless Box III.

All O2 home broadband packages include McAfee security software, free UK customer service, free connection and unlimited downloads.

Readers can find out more at the o2.co.uk/broadband website or our O2 Home Broadband review.

O2 (o2.co.uk) has extended its £50 mobile phone credit offer to cover ALL its O2 home broadband packages.

The change means new customers switching their home broadband service to any of O2’s home broadband packages can now qualify for a £50 credit on their O2 mobile phone bill.

Previously, the offer was only available when customers switched to either O2 Premium Home Broadband or O2 Pro Home Broadband.

Customers who don’t have an O2 mobile can still receive the £50 credit if they take any O2 Pay Monthly, Pay & Go, Simplicity, or O2 Mobile Broadband Pay Monthly tarifff within 30 days of connecting to O2 Home Broadband.

O2’s award-winning Standard, Premium and Pro home broadband packages come with free UK-based customer service, no download limits and free connection.

O2 Standard provides up to 8Mbps broadband download speeds for £7.50 a month, while O2 Premium offers up to 20Mbps speeds for £10 a month.

Customers opting for O2 Pro Broadband get prioritised UK customer support via a dedicated customer service number, up to 20Mbps download speeds and up to 2.5Mbps upload speeds.

A powerful n-class wireless router is also included for better coverage and range around the house. Prices start from £17.50 a month for O2 Pro Home Broadband.

Customers considering switching to O2 Home Broadband will need a BT phone line in their property. They will also need to contact their existing broadband supplier to request their MAC code – though this can be done after they have ordered O2 Home Broadband online.

Readers can find out further information about the £50 mobile phone credit offer at the o2.co.uk website or at our O2 Home Broadband review.

O2 (o2.co.uk) is offering new customers a £50 credit on their O2 mobile phone bill when they switch their broadband service to O2 Home Broadband.

In order to qualify for the £50 credit, existing O2 mobile customers on a pay monthly, pay as you go or mobile broadband tariff must order online at the o2.co.uk website either O2 Premium Home Broadband or O2 Pro Home Broadband.

Non O2 mobile customers will not miss out on the £50 credit offer either. They simply need to buy an O2 mobile product (e.g a pay as you go free SIM) within 30 days of ordering O2 Home Broadband Premium or Pro.

Both O2 Premium and Pro broadband packages offer broadband speeds up to 20Mbps with an unlimited data usage allowance.

Free UK customer support, McAfee security software and a 30 day happiness guarantee are just a few of the benefits included with these packages.

O2 Premium Broadband prices start from £10 a month for O2 mobile customers (£15 a month otherwise), while O2 Pro Broadband costs from £17.50 a month and includes a dedicated customer service telephone number and priority support.

Switching customers will need a MAC code from their existing broadband provider and a BT phone line.

Readers can find out more at the o2.co.uk website or our O2 Broadband review.